Travard at Heathrow Comfort Stay 386a

Do not book Positive: The owner did not send the check-in details. I had to message them on the same morning for these details even though they said there was going to be provided 24 to 48 hours before other day. Then on the day of our stay, they told us that they wouldn’t be able to accommodate us because someone had stuck cigarettes down the toilet and it had caused a major leak and then went through Booking.com as we needed somewhere to say that the same day and she lied and told Booking.com that she didn’t say that to me and that she could still accommodate us. And then came back to me again and said that she wouldn’t be able to be able to accommodate us. This lady tried to scare us please in a book her. Communication is awful and try to make me cancel so you could keep the money. Negative: I would not recommend booking to stay with this property